Vietnam Golf Tours

TRAVERLLERS FEEDBACK

----- Original Message -----
From: "Paul Manning"
To: "Asia Pacific Travel "
Sent: Sunday, October 18, 2009 12:12 PM
Subject: Re: Fw: Re: Tour request

Dear Mr Le Thuc,

I would like to thank you and colleagues for showing my parents a
wonderful time in Vietnam. They thoroughly enjoyed their trip, your guides
were excellent and accommodating and the hotel standard was perfect.

Thank you for making their trip to SE Asia very memorable. I have already
recommended your company to other friends and passed your details on.

I wish you all the best, I hope you and your family or your colleagues
have not been affected by the recent Monsoon.

My apologies for the lateness of this thank you letter.

Best Regards,
Kelly Watson.

=====================

----- Original Message -----
From: jill godfrey
To: "Asia Pacific Travel "  
Sent: Tuesday, October 13, 2009 9:54 AM
Subject: welldone

Hello,
my husband and I have just completed an 8 day tour with your company via asia pacific tours in HCMC to / Hoi an/HUE. we would like to say how much we enjoyed the tour and facilities and would like to pass on our wishes to the tour guides we had TAM in HCMC an SON in Da nang . they both ensured we had  a good trip and were very professional and interesting information. Please congratulate them both .WE love Vietnam . we would not hesitate to  recommend your tours and would travel with you again.
thankyou KEITH and JILL godfrey

====================

----- Original Message -----
From: E & M K
To: pacififctravel@hn.vnn.vn
Sent: Wednesday, July 22, 2009 5:11 AM
Subject: Re: Travel to Vietnam

Hi
Just a short e-mail to say thank you for a most enjoyable holiday in your country.
We are so glad we decided to arrange our trip again through your company.
From the start of the organisation to the end of the trip we were again impressed with the professional and efficient way you go about your business.
We will certainly recommend your company to friends and other people who wish to visit your country.
Having said that we must give thanks to our drivers for their efficient and careful way they drove when transporting us around.
Finally we cannot give enough praise for our guide Mr Hieu for the professional and caring way he looked after us and made our second trip to your country a very enjoyable experience again. As you know this is the second time we have had Mr Hieu and we were certainly not disappointed with his talents this second time. His attitude, demeanour and knowledge of the places we visited was exceptional and we were left with an exciting experience and memory of your country.
We cannot speak more highly of his talents and his care. When he had another tour to attend to on the day we left he was telephoning us to make sure all was ok with the hotel transfer to the airport and for our transport home.
Mr Hieu is certainly an asset to your organisation and we look forward to having him again as our guide when we again return to Vietnam.
Can you please pass our comments on to your company bosses.
Once again thank you for a wonderful trip
Regards
Eric & Margaret Kempin

===============

----- Original Message -----
From: "Michal Král"
To: "Thuc Asia Pacific Travel"
Sent: Tuesday, May 12, 2009 2:18 PM
Subject: Re: Fw: Fw: Fw:

Dear Mr. Thuc,

How are you? Thank you for your information about Laos. I will see how will be time after summer holiday. Tour in Cambodia was excellent. We were very satisfied.
Next week is coming my friend and I am planning go with her to Sapa in the end of May ( start in Friday  May 29). Do you have some offer for 3 days 2 night in Sapa? Somebody recommend me visit there Bac Ha Market. You know me, I am looking for some good price, some middle ranking hotel. In the train please I prefer 4 person sharing one cabin. 
If you have any tour package to Sapa please let me know. Thank you.

Regards   Dana

===============

----- Original Message -----
From: Craig Changstrom
To: pacififctravel@hn.vnn.vn
 Sent: Saturday, April 25, 2009 10:08 PM
Subject: Re: Hotel Wednesday Night

Dear Mr. Thuc,

I wanted to write you a short note and express my appreciation for all that you did for the Changstrom family.  The trip to Sapa and the trip to Halong Bay were both absolutly wonderful.  We had a great time.

The home stay was great in Sapa as well as the extra day on the boat in Halong Bay was wonderful.  It will be memories that we carry forth a lifetime.  The guide in Sapa was excellent!!!!

Thanks Again so much,

Craig Changstrom

PS--I do have one very minor request. as an improvement.  Our guide in Sapa cooked us lunch in Loa Chai,  the restaurant in Loa Chai looked absoltuly wonderful and we would have gladly payed for lunch versus having a sandwich for lunch.   I would highly recommend that you allow any future customers to always  be able to eat lunch at the restaurant overlooking the river in Loa Chai.

===============

From: Ayodele Sanwoolu
Sent: Sunday, March 22, 2009 11:30 AM
To: pacifictravel@hn.vnn.vn
Subject: Appreciations

Dear Sir,

I was in Vietnam December last year and I took one of your guided tours to the Cu Chi tunnels.
It was a very pleasant and educative experience for me - a chance to see the a part of the story of the war on ground and to admire the resilience and mettle of the Vietnamese people.
The tour guide was very good in particular, and he was able to carry along people from diverse cultures, knowing when to engage and disengage.
I would like to get in touch with this young man again, but alas, I can't remember his name.

The tour was on Saturday, Dec 20, 2008 and we left from Ho Chi Minh city.
The tour guide, a young man, was very lively and funny. He is of medium height and body frame and he uses spectacles.
I would appreciate it if you can get me in touch with him.

I look forward to visiting Vietnam again and to working with Sinh Cafe.

Thanks and regards,
Ayodele Sanwoolu.

=================

From: "alex merseburger" <mmenest@hotmail.com>
To: Asia Pacific Travel
Sent: Tuesday, March 17, 2009 6:21 PM
Subject: Thanks and regards from Italy


 Dear mr. Lap Nguyen
 
 As you know the dream of every traveller is a "problem-free" holiday.
 
 I am writing this message because I wish to thank you for the
 excellent arrangements you have organized for us.
 
 The good standard of service and the courtesy of the guides and
 drivers (they shouldn't have behaved better) have made our stay in
 Vietnam very pleasant.
 
 We keep many happy memories of the journey and of your beautiful
 country and we will surely recommend your agency to our friends.
 
 Best regards from Italy.
 
 Angela Merseburger

=============

From: John Beasy [mailto:john_beasy@hotmail.com]
Sent: Saturday, January 31, 2009 8:04 AM
To: asia pacific travel
Subject: RE: nam@sapatours.com

Thank you Tina
Other than the confirmation with Zephyr re the room, we are very happy with your arrangements for us.
The half day tour was very good.
The guide was very friendly and helpful
The van driver was very careful and on time always 
The Halong bay tour was amazing
The flights were well arranged
So everything was excellent.
 
The only disappointment was the room - so as you say I suggest you carefully confirm things with Zephyr for any bookings for other guests as I think they have been less than truthful. I have noticed several times when they appear to have misled us or tried to cover the truth. For example they claimed when we arrived that they had only advice of two people - which your invoice shows to be incorrect. Then they tried to say that the room we were put in 807 was the largest room in the hotel. In fact it was a double room and the two adult girls had to sleep on the floor on a matress. Also the room air con did not work and it was VERY cold. Despite asking many times they did not respond.
 
After complaining hard in the morning - they moved us to two rooms - although these were of a low standard.
 
FINALLY after returning from Halong bay and after your fax to them they put is in the Zephyr suite AS YOU HAD BOOKED. They denied that this was the zephyr suite - but it was exactly what you had advised me when I first booked - a King and Queen bed. It has two rooms in the one suite.
 
So what all this suggests is that they did not tell the truth and they made life uncomfortable for their guest who had paid for the zephyr suite and simply did not get what you had paid for UNTIL the last night.
 
I think it is worth you advising them that unless they operate differently you will not be assigning people to their hotel again.
 
BUT please be assured that all the other parts of the arrangments were excellent.
 
It was a little confusing using the sing cafe name however when your trading name is Asia pacific travel
 
Thank you Tina for your help - and I will work through your company again
 
Have a happy new year
 
John

jb

======================

From: Cross, Justin (VIC) [mailto:Jusstin.Cross@anz.au]
Sent: Wednesday, December 10, 2008 10:48 AM
To: Asia Pacific Travel
Subject: Feedback on our tour

Hi Thanh,

Just wanted to drop you a line and say that my wife and I had a fantastic time on our tour that we had with your company.  The tour guides were friendly, helpful and informative and all other dealings with representatives from your company were great.

However, there was one exception and I'm writing this email and we were never given a feedback form to complete for Nha Trang.  The tour guide (Hoa - I believe his name was) was quite unhelpful and his English was extremely poor - for example unable to tell me where some bars or restaurants were!!  Additionally, the two restaurants that he had organised for us were the worst that we experienced on the tour and the one he took us to at the Fishing Village was a disgrace (my wife and I didn't even eat).

Sorry but I feel that it is necessary to provide this feedback as our experience in Nha Trang with the representative (the tour guide) from your company was not consistent with our otherwise excellent time on our tour.

Again, thank you for organising a wonderful holiday for my wife and I and we our even our friends may see you again sometime in the future.

Kind Regards,
Justin Cross

===================

-----Original Message-----
From: peter thomas [mailto:thomas@web.de]
Sent: Wednesday, December 03, 2008 3:50 PM
To: Asia Pacific Travel
Subject: Re: Fw: visa apply peter thomas

Dear Ms. Huong,

I thank you very much for the Visa. I received it this morning with your e-mail. I'm very glad having chosen your services

I thank you again very much!

king regards ,

Peter Thomas

==================

---------- Forwarded message ----------
From: Rod Grout <rodgrout1@pacship.co.nz>
Date: 2008/10/25
Subject: Hello Pretty Peggy

==============

From: Jeannie Foo [mailto:jfxw@gmail.com]
Sent: Wednesday, November 12, 2008 10:32 AM
To: Asia Pacific Travel
Subject: Thank you for a good trip

Dear Mr. Le Thuc,

It quite nearly slipped my mind to thank you for a very wonderful trip! My parents and relatives had a very enjoyable time in Hanoi (i've heard all their stories already. I am very tempted to go to Hanoi myself) and the Rosalisa hotel was a very lovely place to stay and very central too!

You did a very wonderful job arranging the itinerary and they did not have to walk very very much which is what they wanted.

Just to thank you and to wish you continued excellent work!

Best Wishes,

Jeannie

===================

From: Larry Rayne

To: GiangNam

Cc: lkrayner@sbcglobal.net

Sent: Wednesday, December 05, 2007 1:43 AM

Subject: input re our Vietnam adventure - rayner

Dear "Tina'

Thank you so much for the wonderful trip we had. To my surprise the hotels were as nice as the internet pictures.

I sent you the synopsis of the trip which covers much of the experience, impressions. Following covers more of the "tour arrangements".

First, the guides were very good. This was my first time of not having the same guide throughout the entire journey. Son, Han, and Ying were allexcellent -- and each different. Han -- the history teacher, disciplined, we all got a good laugh at him telling Katrina "listen". had a schedule to meet and he did, a good cyclist that kept us very safe. Son, just a big kid who was a lot of fun. Ying who was very responsive to our requests, when he had the choice took us away from the bus tour restaurants. All of them nice guys.

Great transportation!!! Drivers were great on all things.

Empress hotel was my favorite!!!! Green hotel could use some refurbishing.

Shame about no boat ride/beach time in Nha Trang. but unavoidable due to weather conditions. Mekong more than made up for it. That was a terrific part of trip. Schedule called for ferry ride -- if there was a conscious decision for the small boat etc. -- thank you, thank you. It was perfect!

Set meals -- first time for me with such a program. Overall  -- good. Benefits -- avoiding casting about for place to eat, got dishes we wouldn't have known to order. Drawbacks -- only one really. Some of the meals got repetitive, different place, same food. As the trip went on, Ying especially, provided an opportunity to substitude, we ordered extra of a certain dish off the menu (our cost!).

Recommendation -- first dinner in Dalat, whatever the place was, horrid! Just didn't eat 90% of the food. Use another place. Ying took us to another place the following evening, small local restaurant. Wonderful!!!!

Well, I'll now start thinking about Cambodia, Laos -- with Mekong as part of it. Sadly, due to attack on Katrina, will approach planning with caution etc. Not sure if I want to cycle in some of the areas -- and certainly not sure about wanting to take on the responsibility of having women along on trip. That one person did not do a lot for tourism.

Overall -- great job Tina!!! In planning my next trips to area you will be my first choice as to considering.

Larry Rayner

===================

From: Mei Gibb [mailto:gibbees@gmail.com]
Sent: Sunday, August 24, 2008 5:11 PM
To: Asia Pacific Travel
Subject: FOR THE KIND ATTENTION OF MS HOANG NGAN

Hello Ms Hoang Ngan

I just wanted to write to you to say a big "thank you" for organising our tour.  We were extremely pleased with everything especially our guide Chinh Vu.  As for the Classic Hotel, it is not bad for a 2star hotel, the only thing that needs improvement is the attitude of the staff at the reception and the kitchen, maybe they need some training in manners.  Otherwise, we have been most pleased with he whole arrangement, so thank you very much.  Both the SAKOW family and our family spent a wonderful week in Hanoi especially on our Anh Duong Junk in Halong Bay.  The captain and his staff were great.  With our warmest regards and all the best for the future and business of Asia Pacific Travel

from, Mei GIBB and family

======================

----- Original Message -----

From: Bob Moffat

To: Asia Pacific Travel

Sent: Thursday, July 31, 2008 6:08 AM

Subject: FW: Vietnam Tour for Elaine & Bob Moffat - Bob & Helen Harrison

Dear Ms Hoang Ngan,

I want to thank you, your company and your colleagues for providing us with a highly successful tour of Vietnam in July.

The complete itinerary went exactly to plan and we were welcomed at every arrival point with a smile and enthusiasm and every detail was well covered.

The hotels were excellent and the service of a high quality with very helpful people. We were not disappointed at any destination. 

Each guide: Hoa at Hanoi, Son at Hue, Kim at Ho Chi Minh and Meng Hong at Angkor Wat were without fault.

I have attached a photo of our group with each guide for your interest.  Other photos I have sent on a separate email  

We would be happy for our name to used if you need a reference for any prospective client.

We will certainly encourage other New Zealand people to use the services of Vietnam Opentour - Sinhcafe when they plan to visit Vietnam. 

Thank you for all the work you prepared on our behalf as we are very grateful.

Best wishes

Kind regards

Bob & Elaine Moffat

Address:  9 Palm Grove Belmont Lower Hutt New Zealand

=======================

From: Cathy Moortgat [mailto:cmootgat@gmail.com]
Sent: Saturday, April 26, 2008 7:50 AM
To: Asia Pacific Travel
Cc: Cindy Schomer; cindy; Maurice Moortgat
Subject: Re: Vietnam Biking Trip from Hanoi - finalize

Just a note to let you know we had a great trip. All of our guides, Nhien, An and Quyen were very good. They all arrived on time, spoke good English, and were very knowledgeable. Thank you for everything.

Best regards,

Cathy

========================

From: Ian Carter [mailto:Ian.Carter@SESIAHS.HEALTH.NSW.GOV.AU]
Sent: Friday, April 11, 2008 6:09 AM
To: Bike Tours Vietnam- Asia Pacific Travel
Subject: Holiday snaps

Dear Mr Le Thuc
Life at work is back to normal and we (all 3 of us) has a wonderful trip. We are going to put a letter together to say just that… but so far no one has taken the lead in doing it.

However I thought you may like to see and/or use our happy snaps………… it was all wonderful and our guide and driver were fantastic. The accomodation was great and the food tremendous…..

Thank you for helping put Vietnam onto my travel agenda…. I intend to return… and maybe do the east coast and/or north.
Kind regards
Ian Carter

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